Digital teamwork has become a decisive factor for successful work organization, especially since the coronavirus pandemic made remote work the norm in most offices. If you are aware of the challenges and find suitable solutions, hybrid or even completely remote teams can be even more efficient than the team that traditionally spends five days in […]
Read More… from Digital Teamwork: How We Work With Our Customers and Internally
For more than a decade, tracekey, as a serialization provider, has been supporting pharmaceutical SMEs in implementing regulatory requirements worldwide. A lot has happened since the company was founded. New services have been developed, new experts have been hired, and structures have been adapted continuously. What has always prevailed: agile working. What is new in […]
tracekey is not a big company, but with its number of employees clearly belongs to the SMEs. Many staff absences at once can therefore have a much more noticeable impact than in larger companies. And yet our managing directors and everyone else managed to stay completely relaxed when “We’re having a baby” suddenly became a […]
Read More… from Baby Boom at tracekey: Seven Babies in 16 Months
Product verification and track-and-trace: The projects from which our two founders jumped into the cold water of start-up founding came from very similar directions. Only the two didn’t know each other. Nevertheless, they met in an Irish pub in Frankfurt a. M. to realize a common idea: tracekey. It is over ten years since Stefan […]
Read More… from What Does an Irish Pub Have to Do With Tracekey?
In addition to our user-friendly software solutions, our customers especially appreciate the good communication with tracekey. They have consistently praised us for our services in satisfaction surveys and personal conversations. Being easily reachable, implementing our customers’ wishes quickly, and providing uncomplicated assistance – we try to implement these three core competencies whenever possible. But how […]
Read More… from Good communication: What is important to us as a service provider?
Employee Satisfaction 2023: We no longer want to just believe. We want to know. We want to know exactly. That’s why we asked our employees again how satisfied they are with tracekey. This year, they were asked to comment on more than 40 different topics, express their wishes and evaluate current changes. Of course, all […]
With the Falsified Medicines Directive (EU FMD), a major digitization project was legally imposed on the entire pharmaceutical industry. From manufacturers, contract packagers, marking systems, and line producers to pharmacies – everyone was involved and had to integrate new processes, systems and hardware into their work within a few years. At the same time, a […]
Read More… from The advantages of agile working for pharmaceutical serialization
Our customers and the quality of our software solutions are of the utmost importance to us. This is why a customer satisfaction survey was conducted again this year. This way we find out how we can improve ourselves and our software and which topics are particularly important to our customers in 2022. In addition, we […]
Read More… from Another year of satisfied tracekey customers
Through daily contact with our customers, we know in most cases which topics are currently important, whether certain features have priority or how satisfied our customers are with us overall. Nevertheless, it is important to ask further questions regularly. We did so in the 2020 retrospective, and give a brief overview here for our customer […]
When the first lockdown started in Germany in March, we did not yet know how the global pandemic would affect the pharmaceutical industry and thus us. We are happy to say that 2020 was a good year for us from a professional perspective. Particularly, we have to thank our employees for this, who gave their […]