One of the core competencies of a SaaS solution provider is, of course, customer support. Typically, standard support includes providing technical assistance, help with onboarding, as well as configuring and using the software solution. If the customer encounters issues, support rushes in to offer solution-oriented assistance. For many providers, customer support ends at this point. […]
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Product counterfeiting is a well-known problem, whether it involves designer fashion, electronics, or even food. The circulation of these counterfeits initially means financial damage for the manufacturers. When it comes to medicines, there is an additional health risk for patients. According to a study published in 2020, it is estimated that between 72,000 to 169,000 […]
Success Story: Serialization Provider Switch | Mensana (MAH) faced the challenge of switching serialization providers to tracekey solutions. Thanks to our proven transition concept and experienced Customer Success Team, the transition was accomplished smoothly without production downtime. This article explains how it was done and what aspects helped. The switch of Mensana from another L4 […]
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In today’s globalized economy, access to reliable and up-to-date product information is becoming increasingly crucial. GS1 helps to make this product data reliable. It provides global standards and systems that ensure the accuracy, consistency and transparency of data. These systems include barcodes, the Global Data Synchronization Network (GDSN) and the Real Time Data Exchange with […]
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Globalization and national efforts to make medicines safer and exclude counterfeits from the legal supply chain present significant challenges for pharmaceutical manufacturers. They must comply with numerous different pharmaceutical regulations depending on how many markets they supply their products to. To counteract this, there are global efforts to standardize regulations and standards in the pharmaceutical industry. […]
The Vietnamese pharmaceutical market has recently experienced strong growth. According to current forecasts, the market is expected to reach a turnover of around USD 2.4 billion in 2024. Furthermore, an average annual growth rate of 4.25 % is expected until 2029. Growth will be boosted by factors such as an ageing population, rising healthcare expenditure […]
A package insert is an information sheet that accompanies medicines. It contains important information such as the name, active ingredient, dosage, and instructions for use. Possible side effects, contraindications, and interactions with other medications are also listed. Leaflets are of great significance to read before taking medicine to ensure it is used safely and effectively. […]
Despite the harmonization efforts of the European Falsified Medicines Directive, pharmaceutical regulations in the European Union remain fragmented. Belgium, France, Greece and Italy, for example, each have a national solution for the labeling of medicinal products that differ from those in other EU countries. A company manufacturing for Spain needs a lot more effort to […]
Read More… from Parallel Distribution in the Pharma Industry
Track & Trace systems aim to trace counterfeit medicines. In many parts of the world, this procedure is already common practice, for example in the EU or the USA. The TRVST system is an initiative of UNICEF and others and is intended to restrict the trade in counterfeit and substandard medicines in the long term, […]
Products, as we buy them in the store, are usually available in cardboard boxes, plastic film, cans, or bottles. Here we are talking about primary packaging. It is the packaging that directly surrounds the product. For easier transportation, primary packaging is combined in larger packaging, for example in a wine crate. This level is called […]